Kids Custom Hoodie

FAQs

• Can I see the design before purchasing?

  Due to the handmade nature of our art, we don't offer previews prior to placing an order.
  
  However, we offer unlimited revisions and only ship your product upon approval. In this way, we make sure you are 100% satisfied with the final piece and get exactly what you hoped for.
  
  If you're seeking guidance in choosing the best photo, we're more than happy to assist. Connect with us at contact@justlyne.com.

• How does it work?

  1- Order Placement: Once you've placed your order, our designers spring into action.

  2- Art Preview (2-4 days): After placing the order, our team will start to draw your design. You'll receive an email to approve it or request unlimited revisions.

  3- Unlimited Revisions: We value your satisfaction. Feel free to request changes – we offer unlimited revisions.

  4- Production (1 to 3 days): Once your design is approved, we jump into production mode which takes 1 to 3 days.

  5- Final Steps & Shipping: Following production, your order is carefully prepared for shipping. For detailed delivery times, please refer to our Shipping Policy.

  Want your design faster? Select the 'First In Line' option after adding your product to the cart. There are also different shipping options available at checkout.

• What's the turnaround time?

  1- Design Preview (2-4 days): Once you've placed your order, our designers spring into action. Within 2-4 days, you'll receive an email showcasing your design. Take your time to review it.

  2- Production (1-3 Business Days): Upon approval, we jump into production mode which takes 1 to 3 days.

  3- Shipping (4-8 Business Days or Faster): With production complete, your product is packaged securely and shipped. Typically, shipping takes 4 to 8 business days but we offer faster shipping options at the checkout.

  For comprehensive delivery times and further details, please refer to our Shipping Policy.

• What if I want don't like the design?

  To meet our customer's needs, we offer unlimited revisions and only ship your product upon approval. This way, we ensure you are 100% satisfied with the final piece.

• Do you only draw pets and couples?

  No, we design everything! We have a very talented team that has done a lot of work from couples to families, pets, artistic tattoos, and landscapes.

  If you have a special request please feel free to contact us at contact@justlyne.com and we will make it happen.

• I don't know which photo to choose, can you help me?

  If you're seeking guidance in choosing the best photo, we're more than happy to assist. Connect with us at contact@justlyne.com and we will help you choose the best one!

• I don't have a photo together, can you make the design?

  Yes, we can! We can use a photo from each member/pet and combine them into a design.

  Please email us at contact@justlyne.com so we can help you choose the best photos.