Place Your Order: Upload the photo you want our artists to draw and select the size and colors of your product.
Art Preview (1-4 days): You'll get a preview straight to your inbox.
Unlimited Revisions: Request as many changes as needed until your design is perfect.
Production (1-3 days): Once approved, your order is locally produced in the U.S. or Australia.
Shipping: Shipping details can be found in our Shipping Policy.
Want it faster? Use our First In Line service to speed up the design process, and selectExpress or Priorityshipping at checkout for a quicker delivery.
What's the turnaround time?
Design Preview (1-4 days): After placing your order, within 1 to 4 days you'll get a preview straight to your inbox.
Production (1-3 days): Once approved, production takes 1 to 3 days to complete.
Shipping (1-4 days): After production, your order is packaged and shipped. Delivery typically takes 1 to 4 days, with faster options available at checkout.
Want it faster? Use our First In Line service to speed up the design process, and selectExpress or Priorityshipping at checkout for a quicker delivery.
All timeframes refer to business days.
Can I have multiple pets on one product?
Yes! Here are the limits based on product type:
For hoodies, sweatshirts, and t-shirts, we can feature up to 4 pets.
On mugs and caps, we can include up to 2 pets.
For Christmas sweaters, ornaments, and kids' products, we can add 1 pet.
For prints, there’s no limit — add as many pets as you’d like!
If you have any specific requests, feel free to reach out, and we’ll be happy to help!
Can I see the design before purchasing?
Due to the handmade nature of our work, we don’t provide previews before an order is placed. However, we offer unlimited revisions and only ship once you’ve fully approved the design, ensuring it meets your expectations 100%.
Need help selecting the perfect photo? We’re happy to assist! Just reach out to us at contact@justlyne.com
Do you only draw pets?
No, we design much more! Our talented team has created custom artwork featuring couples, families, pets, cars, logos, landscapes, and more. If you have a special request, feel free to contact us at contact@justlyne.com — we’re always excited to bring your unique vision to life.
Is my photo good enough to use?
If you're unsure whether your photo is suitable, feel free to reach out to us at contact@justlyne.com.
Here’s our advice for the best results:
Ensure the photo has good lighting.
Try to capture the photo at eye level with your pet.
Get a close-up to highlight your pet’s unique features.
Make sure the photo isn’t blurry.
Avoid cutting off important features (like ears!) in the frame.
We also have a dedicated team that reviews all photos once orders are placed. If there’s any issue with your photo, we’ll contact you right away via email.
My grandaughter absolutely loved this shirt with her dog’s (Dixie Belle) face on it. She instructed her mother to text me that she loved it and make sure you put it in all caps!!!!!! Well done, you all!
This company was great in communicating prior to making and shipping the order. My grandkids loved their sweatshirts.!!! they were nicely embroidered and looked like their dogs!
I gave the custom hoodie to my 12-year-old niece, and she is in love with it. She loves her dog so much, and she is so happy to have his face on a shirt. She says the sweatshirt is comfy as well.
Loved the entire process. I made 2 or 3 small changes from the original design. They made the changes quickly. My kids loved the hoodie of their best friend Miro. The sweatshirts are a medium thickness. I loved this process and wanted to know if I can do it with a picture of my father or mother.
I had three sweatshirts made with an image of our dog and everyone loves them. The ordering process was easy and they check to make sure the embroidered image is acceptable before proceeding. Sweatshirts were good quality.
My young neice and nephew just lost their beloved cat. They opened up their sweatshirts and loved them. My nephew put his right on and wore it through dinner! Thank you for making their gifts so special!
I ordered 5 of these for the holidays, using 3 different dogs/pictures. All 5 sweatshirts and hoodies were beautifully embroidered and the pups looked just like… our pups! The sizes were accurate and the material feels nice, warm and comfortable. These were a big hit, thank you!!
It is all wrapped and waiting for my grandson, the cat owner, to open it on Christmas. The hoodie was a nice quality, but I wish it had a little more detail on the cat's face. Overall, I think he will like it.
Such a great product to honor the loss of a pet. Service and communication was prompt and accurate. Received the sweatshirt in about two weeks from date of order. Highly recommend!
The sweatshirt is so cozy and the design is perfect. I wish it came sooner. It took almost a month from submitting the design to receiving the product. Expedited shipping should be offered.
I ordered the hoodie, with his new puppy on it, as a gift for my grandson. I love it and will get back to you when he opens it. 12/25/24!
Thanks for the beautiful work.
My only issue is that I would like the design to be a little bigger - I think it's too small for the size shirt.
I had no issue with the process and appreciated the timely response and attention