Place Your Order: Upload the photo you want our artists to draw and select the size and colors of your product.
Art Preview (1-4 days): You'll get a preview straight to your inbox.
Unlimited Revisions: Request as many changes as needed until your design is perfect.
Production (1-3 days): Once approved, your order is locally produced in the U.S. or Australia.
Shipping: Shipping details can be found in our Shipping Policy.
Want it faster? Use our First In Line service to speed up the design process, and selectExpress or Priorityshipping at checkout for a quicker delivery.
What's the turnaround time?
Design Preview (1-4 days): After placing your order, within 1 to 4 days you'll get a preview straight to your inbox.
Production (1-3 days): Once approved, production takes 1 to 3 days to complete.
Shipping (1-4 days): After production, your order is packaged and shipped. Delivery typically takes 1 to 4 days, with faster options available at checkout.
Want it faster? Use our First In Line service to speed up the design process, and selectExpress or Priorityshipping at checkout for a quicker delivery.
All timeframes refer to business days.
Can I have multiple pets on one product?
Yes! Here are the limits based on product type:
For hoodies, sweatshirts, and t-shirts, we can feature up to 4 pets.
On mugs and caps, we can include up to 2 pets.
For Christmas sweaters, ornaments, and kids' products, we can add 1 pet.
For prints, there’s no limit — add as many pets as you’d like!
If you have any specific requests, feel free to reach out, and we’ll be happy to help!
Can I see the design before purchasing?
Due to the handmade nature of our work, we don’t provide previews before an order is placed. However, we offer unlimited revisions and only ship once you’ve fully approved the design, ensuring it meets your expectations 100%.
Need help selecting the perfect photo? We’re happy to assist! Just reach out to us at contact@justlyne.com
Do you only draw pets?
No, we design much more! Our talented team has created custom artwork featuring couples, families, pets, cars, logos, landscapes, and more. If you have a special request, feel free to contact us at contact@justlyne.com — we’re always excited to bring your unique vision to life.
Is my photo good enough to use?
If you're unsure whether your photo is suitable, feel free to reach out to us at contact@justlyne.com.
Here’s our advice for the best results:
Ensure the photo has good lighting.
Try to capture the photo at eye level with your pet.
Get a close-up to highlight your pet’s unique features.
Make sure the photo isn’t blurry.
Avoid cutting off important features (like ears!) in the frame.
We also have a dedicated team that reviews all photos once orders are placed. If there’s any issue with your photo, we’ll contact you right away via email.
Was given as a gift-she loves it. Would be easier if the changes the customer wanted could be drawn instead of explained. Otherwise, it’s excellent, the names on the sleeve really make it personal.
This is my second time ordering. I looove the designs and the apparel is fantastic. My family gets complimented every time they wear their shirts/hoodies.
I gave one to my husband of our same dog for his birthday last year and thought this would be perfect for a Mother’s Day gift for me from our dog Chet.
The design on a plus sized shirt (I ordered 2XL) was way smaller than anticipated and kinda looks a little silly in the middle. The design did however match the photo very well, and the name feature is a cute touch. I may have missed where it said the t-shirt is not embroidery rather just a print which was disappointing when I got it even though it could’ve been my misreading. Shipping took a little longer than anticipated. Overall a mid experience. Next time I would probably purchase just the design part and then get it embroidered at a shop that can make it bigger on the shirt since I wear plus size clothes.
I don’t love it. It also was not paying more to change the picture. I feel like the woman’s head is not shaped as I. The picture sent. It is for a wedding gift so I am hoping they will stilllime it
This is my second time working with Just Lyne and it was just as smooth and rewarding as the first time. The staff is readily available to answer questions and the sketch…well, let’s just say that they captured the essence of my departed dog in a truly magnificent and accurate way. I could not be happier and have no issue recommending Just Lyne . I am certain that I’ll be using them again for a cap. Or a mug. Or a shirt. Or something. They are that good!
Each step of the process was protracted beyond what was promised when ordering.
Over a month and a half and still no T-shirt. Disappointed as this was going to be a unique and thoughtful gift.
I surprised my daughter for her birthday with the cutest sweatshirt with the outline of her dog. Honestly, the design came out so good and I loved being able to add on her dog's name with a heart on the sleeve cuff. The sweatshirt is super soft. Great customer service and I love supporting small business. Thank you so much.
The sweatshirt turned out excellently, great quality and the embroidery turned out amazing! I gave it as a gift to a friend whose pet passed away and "it was the most thoughtful gift". Also, customer service here is excellent. 10/10, will purchase from them again.