Place Your Order: Upload the photo you want our artists to draw and select the size and colors of your product.
Art Preview (1-4 days): You'll get a preview straight to your inbox.
Unlimited Revisions: Request as many changes as needed until your design is perfect.
Production (1-3 days): Once approved, your order is locally produced in the U.S. or Australia.
Shipping: Shipping details can be found in our Shipping Policy.
Want it faster? Use our First In Line service to speed up the design process, and selectExpress or Priorityshipping at checkout for a quicker delivery.
What's the turnaround time?
Design Preview (1-4 days): After placing your order, within 1 to 4 days you'll get a preview straight to your inbox.
Production (1-3 days): Once approved, production takes 1 to 3 days to complete.
Shipping (1-6 days): After production, your order is packaged and shipped. Delivery typically takes 1 to 6 days, with faster options available at checkout.
Want it faster? Use our First In Line service to speed up the design process, and selectExpress or Priorityshipping at checkout for a quicker delivery.
All timeframes refer to business days.
Can I have multiple pets on one product?
Yes! Here are the limits based on product type:
For hoodies, sweatshirts, and t-shirts, we can feature up to 4 pets.
On mugs and caps, we can include up to 2 pets.
For Christmas sweaters, ornaments, and kids' products, we can add 1 pet.
For prints, there’s no limit — add as many pets as you’d like!
If you have any specific requests, feel free to reach out, and we’ll be happy to help!
Can I see the design before purchasing?
Due to the handmade nature of our work, we don’t provide previews before an order is placed. However, we offer unlimited revisions and only ship once you’ve fully approved the design, ensuring it meets your expectations 100%.
Need help selecting the perfect photo? We’re happy to assist! Just reach out to us at contact@justlyne.com
Do you only draw pets?
No, we design much more! Our talented team has created custom artwork featuring couples, families, pets, cars, logos, landscapes, and more. If you have a special request, feel free to contact us at contact@justlyne.com — we’re always excited to bring your unique vision to life.
Is my photo good enough to use?
If you're unsure whether your photo is suitable, feel free to reach out to us at contact@justlyne.com.
Here’s our advice for the best results:
Ensure the photo has good lighting.
Try to capture the photo at eye level with your pet.
Get a close-up to highlight your pet’s unique features.
Make sure the photo isn’t blurry.
Avoid cutting off important features (like ears!) in the frame.
We also have a dedicated team that reviews all photos once orders are placed. If there’s any issue with your photo, we’ll contact you right away via email.
I gave one to my husband of our same dog for his birthday last year and thought this would be perfect for a Mother’s Day gift for me from our dog Chet.
I bought custom hoodies for my son on Christmas last year…he just loves it. Embroidered of his dogs - it’s a delight. So i went back for my friend’s 60th birthday and got him a baseball cap with his beloved dog teddy! He was so touched! It’s such a nice gift to get for anyone who adores their pets!!
Got my husband a hat and sweatshirt for Christmas with our two pups embroidered on them. He absolutely both the hat and the sweatshirt. High quality and appreciated the ability to review and approve the image so I knew in advance that it accurately represented our pups.
I ordered two custom hats and a custom mug as gifts for the 2024 holiday season. Aside from a small shipping issue, that the customer service team promptly resolved for me, the entire experience was great and easy. I received the draft designs quickly for review and it was very easy to request edits. I really liked how the company notified me as the items went through each stage of the process. I’d highly recommend them for their custom designs and customer service. I’ll be ordering an item for myself as well. Thanks Just Lyne!
Top-tier customer service! My dog had recently passed, and I had originally uploaded a photo that wasn't the best angle (after seeing the mockup). I contacted customer service, and they understood and allowed me to upload another photo. After two iterations (sending feedback on the mockup of the 2nd photo), I was extremely happy with the artwork. It was a perfect representation of my dog! Then, there was a delivery issue. It appeared that it was stuck with the delivery provider. After several weeks, I reached back out to customer service, and they reshipped the order. It came in no time! This is my first order for myself, but second overall (gift for my cousin). In both instances, the product quality and customer satisfaction were superior to none. Thank you for making a memorable product in honor of my beloved.
It is not the photo that I wanted of my beloved dog, but the photo did not have the best angle, so I sent this photo of her profile to make the design on the cap and I really liked it
I got this as a treat to myself after purchasing sweatshirts for my son and father with their dogs. I absolutely love it and have recommended it to friends who love it as well.
Could not love my hat more!! It captures my pup so perfectly and it’s such nice quality. It shipped super fast and the designers were quick with editing the proof when I requested a change. I’ll definitely be ordering more!
I can’t believe how great it turned out! He loves it and Sunny seems glad to be immortalized in a hat 🧢 it was delivered quicker than anticipated which was great bc it came in time for Father’s Day! Thanks so much!!
I was so happy to see the new option of a personalized hat. It far exceeded our expectations. The quality of the hat is great and there are so many color choices. Our son is so happy as it has his sweet dog's face on it. A beautiful way to keep his pup's memory alive. Thank you! Denise S
Great cap and it turned so adorable! The quality of the material is very nice, the artwork is amazing and the designers were so good and thoughtful about getting it just right before approving the final design. The whole customer experience was prompt and positive.
So happy I purchased this ! The hat is super comfy and the look is so great ! I am so very pleased !! Highly recommend! I got both of my dogs on the sketch and it came out great. I was worried it’d be too small or smushed since it’s a hat, but it’s really well done.
My husband now has a very cool cap with his (current) favorite puppy! He was blown away by the likeness of the drawing and our dog. The cap's color (blue / white stitching)and quality are impeccable. The fit and bill size are really nice for a cool looking men's cap, unlike some oversized sports caps. It truly was the perfect Christmas gift! Thank you SO much!!! Highly recommend!