Place Your Order: Upload the photo you want our artists to draw and select the size and colors of your product.
Art Preview (1-4 days): You'll get a preview straight to your inbox.
Unlimited Revisions: Request as many changes as needed until your design is perfect.
Production (1-3 days): Once approved, your order is locally produced in the U.S. or Australia.
Shipping: Shipping details can be found in our Shipping Policy.
Want it faster? Use our First In Line service to speed up the design process, and selectExpress or Priorityshipping at checkout for a quicker delivery.
What's the turnaround time?
Design Preview (1-4 days): After placing your order, within 1 to 4 days you'll get a preview straight to your inbox.
Production (1-3 days): Once approved, production takes 1 to 3 days to complete.
Shipping (1-4 days): After production, your order is packaged and shipped. Delivery typically takes 1 to 4 days, with faster options available at checkout.
Want it faster? Use our First In Line service to speed up the design process, and selectExpress or Priorityshipping at checkout for a quicker delivery.
All timeframes refer to business days.
Can I have multiple pets on one product?
Yes! Here are the limits based on product type:
For hoodies, sweatshirts, and t-shirts, we can feature up to 4 pets.
On mugs and caps, we can include up to 2 pets.
For Christmas sweaters, ornaments, and kids' products, we can add 1 pet.
For prints, there’s no limit — add as many pets as you’d like!
If you have any specific requests, feel free to reach out, and we’ll be happy to help!
Can I see the design before purchasing?
Due to the handmade nature of our work, we don’t provide previews before an order is placed. However, we offer unlimited revisions and only ship once you’ve fully approved the design, ensuring it meets your expectations 100%.
Need help selecting the perfect photo? We’re happy to assist! Just reach out to us at contact@justlyne.com
Do you only draw pets?
No, we design much more! Our talented team has created custom artwork featuring couples, families, pets, cars, logos, landscapes, and more. If you have a special request, feel free to contact us at contact@justlyne.com — we’re always excited to bring your unique vision to life.
Is my photo good enough to use?
If you're unsure whether your photo is suitable, feel free to reach out to us at contact@justlyne.com.
Here’s our advice for the best results:
Ensure the photo has good lighting.
Try to capture the photo at eye level with your pet.
Get a close-up to highlight your pet’s unique features.
Make sure the photo isn’t blurry.
Avoid cutting off important features (like ears!) in the frame.
We also have a dedicated team that reviews all photos once orders are placed. If there’s any issue with your photo, we’ll contact you right away via email.
Was given as a gift-she loves it. Would be easier if the changes the customer wanted could be drawn instead of explained. Otherwise, it’s excellent, the names on the sleeve really make it personal.
Love the product, it's high quality, but it was very very late delivered. I didn't realize the final step hadn't happened and I didn't have notification. I kept asking my son if the products had arrived for my daughter-in-law (as a surprise) and when I emailed you guys, found out it was stuck in the system. If there is any way you could set up a reminder after a week or so it would be so helpful!!! Thanks for listening :))) It all worked out but when a pet passes, you'd like something nice to arrive a lot quicker.
I surprised my daughter for her birthday with the cutest sweatshirt with the outline of her dog. Honestly, the design came out so good and I loved being able to add on her dog's name with a heart on the sleeve cuff. The sweatshirt is super soft. Great customer service and I love supporting small business. Thank you so much.
The sweatshirt turned out excellently, great quality and the embroidery turned out amazing! I gave it as a gift to a friend whose pet passed away and "it was the most thoughtful gift". Also, customer service here is excellent. 10/10, will purchase from them again.
Hi team,
I wrote an email a while back stating that I didn’t receive the parcel and to please look into the issue. It keeps saying delivered but I haven’t received any parcel. I am home all days and yet even if the parcel was delivered I didn’t receive it at home and neither in my apartment locker.
I haven’t received any response from the team Just Lynn yet. I was really looking forward to it as it was an anniversary gift for my partner and I had paid good amount too.
It will really be great if you can still look into it. Order JL-3723
Your shipping service is not good. I paid for the express and it was not. Also there was two items in the order and I have only received one item. Still waiting on the second item.