Place Your Order: Upload the photo you want our artists to draw and select the size and colors of your product.
Art Preview (1-4 days): You'll get a preview straight to your inbox.
Unlimited Revisions: Request as many changes as needed until your design is perfect.
Production (1-3 days): Once approved, your order is locally produced in the U.S. or Australia.
Shipping: Shipping details can be found in our Shipping Policy.
Want it faster? Use our First In Line service to speed up the design process, and selectExpress or Priorityshipping at checkout for a quicker delivery.
What's the turnaround time?
Design Preview (1-4 days): After placing your order, within 1 to 4 days you'll get a preview straight to your inbox.
Production (1-3 days): Once approved, production takes 1 to 3 days to complete.
Shipping (1-4 days): After production, your order is packaged and shipped. Delivery typically takes 1 to 4 days, with faster options available at checkout.
Want it faster? Use our First In Line service to speed up the design process, and selectExpress or Priorityshipping at checkout for a quicker delivery.
All timeframes refer to business days.
Can I have multiple pets on one product?
Yes! Here are the limits based on product type:
For hoodies, sweatshirts, and t-shirts, we can feature up to 4 pets.
On mugs and caps, we can include up to 2 pets.
For Christmas sweaters, ornaments, and kids' products, we can add 1 pet.
For prints, there’s no limit — add as many pets as you’d like!
If you have any specific requests, feel free to reach out, and we’ll be happy to help!
Can I see the design before purchasing?
Due to the handmade nature of our work, we don’t provide previews before an order is placed. However, we offer unlimited revisions and only ship once you’ve fully approved the design, ensuring it meets your expectations 100%.
Need help selecting the perfect photo? We’re happy to assist! Just reach out to us at contact@justlyne.com
Do you only draw pets?
No, we design much more! Our talented team has created custom artwork featuring couples, families, pets, cars, logos, landscapes, and more. If you have a special request, feel free to contact us at contact@justlyne.com — we’re always excited to bring your unique vision to life.
Is my photo good enough to use?
If you're unsure whether your photo is suitable, feel free to reach out to us at contact@justlyne.com.
Here’s our advice for the best results:
Ensure the photo has good lighting.
Try to capture the photo at eye level with your pet.
Get a close-up to highlight your pet’s unique features.
Make sure the photo isn’t blurry.
Avoid cutting off important features (like ears!) in the frame.
We also have a dedicated team that reviews all photos once orders are placed. If there’s any issue with your photo, we’ll contact you right away via email.
The artwork was a perfect match of our fur baby whom recently passed after 14 years. Our daughters loved the sweaters and were emotional on how exact the image was. Everyone that sees it is in love.
This experience was so easy! I uploaded the photo, and received my proof really quickly! They even moved the dog on the left in towards the other two dogs so it was symmetrical! This is my second order, and I will be back for more!
I absolutely love the hoodies however I placed my order in the beginning of November planning on gifting them for Christmas and we did not receive the hoodies until January.
This was a Birthday gift for my Granddaughter and she loved it! I do wish it would come in children’s sizes. I got her a Womens small and she will have it for a very long time! But never the less she loves it!
Remi passed away a couple months ago and my sister LOVED receiving this sweatshirt. It’s beautifully done and all the important details are there. She loves it!
Absolutely love this sweater. The fabric is soft, cozy, and warm without feeling bulky, making it perfect for everyday wear. What truly makes it special is the minimalist line-art design—it’s a custom illustration of my dog, which makes it incredibly meaningful and one of a kind. The artwork is beautifully done: clean, modern, and captures my dog’s personality perfectly. It’s well-made, holds its shape, and I get compliments every time I wear it. A perfect blend of comfort, style, and sentiment. Highly recommend!
It was a gift for a friend; his young dog Bailey is his world. It arrived Friday, 21Nov. The company repeatedly offered to redo the design to my liking and they did a great job! My friend is very happy and impressed!
I was a little skeptical at first but also hopeful it would turn out the way they advertise. I found the best photo I could and sent it...they got it on the first try. But more importantly, when my husband opened the package he yelled "it's little man!" (One of our pups that passed away last year). He couldn't have loved it more.
The thing that I thought was really great about this company is that you get to review the design before they make the product and you can ask for edits. I didn't need to but it's there if you want it. Also, I got the sweatshirt & it's quality, nice and warm.
Now I want to do more for the rest of our pups, past & present.
I loved the ability that you provide customers on making sure everything is just right before you start production! I had a great experience with Just Lyne and my family is going to love their holiday gifts! Thanks
The images of our bullies turned out wonderful! We lost our boy in July 2022 and his sis passed away in January 2025. This is a good way to remember our dogs 🐶. Thank you again.
The sweatshirt looks great and feels super soft and comfortable. Everything seems to be well made and I love the touch of customized art. It was a gift and was very well received!
THE BEST PRESENT I could ever gift to myself. I bought a hoodie for my daughter to memorialize her Great Dane and loved it so much that I wanted one of my own. Little did I know that I too would lose my sweet baby boy soon after. My hoodie has given me great comfort through this loss. I cannot thank you enough :)
my daughter loved the image of her boxer Spencer. Her long time best friend has been gone awhile but she will never forget him and this sweatshirt is something that makes her feel close to him. Thanks for a job well done.