Place Your Order: Upload the photo you want our artists to draw and select the size and colors of your product.
Art Preview (1-4 days): You'll get a preview straight to your inbox.
Unlimited Revisions: Request as many changes as needed until your design is perfect.
Production (1-3 days): Once approved, your order is locally produced in the U.S. or Australia.
Shipping: Shipping details can be found in our Shipping Policy.
Want it faster? Use our First In Line service to speed up the design process, and selectExpress or Priorityshipping at checkout for a quicker delivery.
What's the turnaround time?
Design Preview (1-4 days): After placing your order, within 1 to 4 days you'll get a preview straight to your inbox.
Production (1-3 days): Once approved, production takes 1 to 3 days to complete.
Shipping (1-4 days): After production, your order is packaged and shipped. Delivery typically takes 1 to 4 days, with faster options available at checkout.
Want it faster? Use our First In Line service to speed up the design process, and selectExpress or Priorityshipping at checkout for a quicker delivery.
All timeframes refer to business days.
Can I have multiple pets on one product?
Yes! Here are the limits based on product type:
For hoodies, sweatshirts, and t-shirts, we can feature up to 4 pets.
On mugs and caps, we can include up to 2 pets.
For Christmas sweaters, ornaments, and kids' products, we can add 1 pet.
For prints, there’s no limit — add as many pets as you’d like!
If you have any specific requests, feel free to reach out, and we’ll be happy to help!
Can I see the design before purchasing?
Due to the handmade nature of our work, we don’t provide previews before an order is placed. However, we offer unlimited revisions and only ship once you’ve fully approved the design, ensuring it meets your expectations 100%.
Need help selecting the perfect photo? We’re happy to assist! Just reach out to us at contact@justlyne.com
Do you only draw pets?
No, we design much more! Our talented team has created custom artwork featuring couples, families, pets, cars, logos, landscapes, and more. If you have a special request, feel free to contact us at contact@justlyne.com — we’re always excited to bring your unique vision to life.
Is my photo good enough to use?
If you're unsure whether your photo is suitable, feel free to reach out to us at contact@justlyne.com.
Here’s our advice for the best results:
Ensure the photo has good lighting.
Try to capture the photo at eye level with your pet.
Get a close-up to highlight your pet’s unique features.
Make sure the photo isn’t blurry.
Avoid cutting off important features (like ears!) in the frame.
We also have a dedicated team that reviews all photos once orders are placed. If there’s any issue with your photo, we’ll contact you right away via email.
I gave this as a gift in memory of my friend’s beloved pup. She said the design is “perfection” and “ It’s unmistakable with the magic ears… I spent 13 years REALLY looking. Trust me” I’m so thankful for the design!
The person who designed/drew both dogs did an incredible job. I asked them to make sure to incorporate both their eyebrows (special markings) and they did! 10/10 to the graphic designer on the team.
The quality of the cup is great. My only critique is I wished they would let you select from different fonts (only had 1 option).
My only negative comment is that the placement of the design on the cup did not match the display or design they proofed for me to approve to production. The design or the logo on the cup faces directly from the cup handle and not towards the side, like shown. So when you're drinking from the cup, no one can see the full design or when it on display, you have to completely turn the cup handle away to see the design. So overall, disappointed that the placement of design was incorrect and didn't match what was shown to me/what I approved before production.
This is my second time working with Just Lyne and it was just as smooth and rewarding as the first time. The staff is readily available to answer questions and the sketch…well, let’s just say that they captured the essence of my departed dog in a truly magnificent and accurate way. I could not be happier and have no issue recommending Just Lyne . I am certain that I’ll be using them again for a cap. Or a mug. Or a shirt. Or something. They are that good!
The design looks just like my boy Hank and the ordering process couldn't have been easier. This will be a gift that is treasured - especially because Hank was diagnosed with cancer and won't be with us much longer.
This was a great experience and the people I gave this to, loved! Thank you for working with me to make this special. For the reviews you send out, it would be nice to have the picture of the actual item so people can see what you created.