Place Your Order: Upload the photo you want our artists to draw and select the size and colors of your product.
Art Preview (1-4 days): You'll get a preview straight to your inbox.
Unlimited Revisions: Request as many changes as needed until your design is perfect.
Production (1-3 days): Once approved, your order is locally produced in the U.S. or Australia.
Shipping: Shipping details can be found in our Shipping Policy.
Want it faster? Use our First In Line service to speed up the design process, and selectExpress or Priorityshipping at checkout for a quicker delivery.
What's the turnaround time?
Design Preview (1-4 days): After placing your order, within 1 to 4 days you'll get a preview straight to your inbox.
Production (1-3 days): Once approved, production takes 1 to 3 days to complete.
Shipping (1-6 days): After production, your order is packaged and shipped. Delivery typically takes 1 to 6 days, with faster options available at checkout.
Want it faster? Use our First In Line service to speed up the design process, and selectExpress or Priorityshipping at checkout for a quicker delivery.
All timeframes refer to business days.
Can I have multiple pets on one product?
Yes! Here are the limits based on product type:
For hoodies, sweatshirts, and t-shirts, we can feature up to 4 pets.
On mugs and caps, we can include up to 2 pets.
For Christmas sweaters, ornaments, and kids' products, we can add 1 pet.
For prints, there’s no limit — add as many pets as you’d like!
If you have any specific requests, feel free to reach out, and we’ll be happy to help!
Can I see the design before purchasing?
Due to the handmade nature of our work, we don’t provide previews before an order is placed. However, we offer unlimited revisions and only ship once you’ve fully approved the design, ensuring it meets your expectations 100%.
Need help selecting the perfect photo? We’re happy to assist! Just reach out to us at contact@justlyne.com
Do you only draw pets?
No, we design much more! Our talented team has created custom artwork featuring couples, families, pets, cars, logos, landscapes, and more. If you have a special request, feel free to contact us at contact@justlyne.com — we’re always excited to bring your unique vision to life.
Is my photo good enough to use?
If you're unsure whether your photo is suitable, feel free to reach out to us at contact@justlyne.com.
Here’s our advice for the best results:
Ensure the photo has good lighting.
Try to capture the photo at eye level with your pet.
Get a close-up to highlight your pet’s unique features.
Make sure the photo isn’t blurry.
Avoid cutting off important features (like ears!) in the frame.
We also have a dedicated team that reviews all photos once orders are placed. If there’s any issue with your photo, we’ll contact you right away via email.
Very responsive to my email queries. Quick response. and good quality product. The only anxiety whilst ordering on line was that initially it was showing the requested design as a large print in the middle of the hoodie, when I was requesting a small print to the right. Although once ordered, I think I may have seen it as requested I was nervous about clicking the order because it looked like i was ordering a large print in the middle. I don't know if that is something the IT people can change easily or not.
My husband LOVES his custom hoodie. My only complaint is that both times I've ordered products I've either misread an e-mail or completely missed the fact that I need to approve the item to move to the next step of the ordering process. This has delayed my order in both cases. I wish there was a way you could be clearer in your communication that the buyer needs to take action to approve the order. Also, the sleeve customization is a little confusing as to when that is done. Otherwise, I'm VERY happy with the products and service! Thank you!
Soft, durable and well made hoodie!!! Embroidery was PERFECT!!!
My daughters dog who grew up with us her family!!!
He is 14 and on his last hoorah... but we have his likeness forever because of YOU~!!!!
I bought the first hoodie for my son because he moved away and was missing our family dog. When he got the hoodie he cried! It was a perfect drawing and really showed our dog’s true character. I came back and purchased it in three additional colors for the rest of the family. We all love our hoodies! The fabric quality is perfect, warm and soft and cuddly, just like our family dog! Thank you for everything!
We love our sweatshirts by Just Lyne! They did a perfect job of capturing our dog’s features and we love wearing them around! I recommend to anyone who is similarly obsessed with their pet! :-)
I had delayed shipping issues but the product was replaced quickly after Christmas with help from Cindy. They loved the sweatshirt and thought it looked just like their dogs.
I ordered a sweatshirt for my son with an image of our beloved dog, Scooter. From one photo, the artist was able to capture Scooter's essence. We're so happy :-)
Very cute design idea ❤️ My kids loved their gifts 🎁 But.....I found the ordering process confusing.....and somehow it seems I mistakingly ordered 2 of the same hoodie sweatshirt?? Also, Maybe it should have said to "look" for the next email to approve the design?? I overlooked it and wound up not getting them by Christmas.
Janette DeLeo
5162506007